Please click here to chat to Nina, our Virtual assistant who can help you clear a PSD locked message on your machine.

Please click here to chat to Nina, our Virtual assistant who can help you to pay a Royal Mail surcharge.

Click here for more information on franking your post, including sending items internationally, using Special and Recorded delivery and how to post your franked mail.

Please click here to chat to Nina, our Virtual assistant who can help you change your machine connection type.

Click here for more information on weighing issues.

Click here for more information on machine displays.

Please click here to chat to Nina, our Virtual assistant who can help solve connection errors on your franking machine.

Please click here to chat to Nina, our Virtual assistant who can help you with ink cartridge problems on your franking machine.

Please click here to chat to Nina, our Virtual assistant who can help you top up your franking machine with more postage credit.

You can find information on how to use the IS-480 envelope sealer here. To find more information about this product you can use the search function on the web page.

You can find all kinds of useful information, including a user guide on the information page.

Your administrator password is specific to the computer that you're using. Your IT department should be able to help you out with this.

There is no minimum amount when you make a payment into your Credifon account but the credit will then need to be downloaded onto your franking machine.

If your machine is one of the following models, the minimum recrediting amount is £10: IJ25, IS-200 series (IS-240, IS-280), Autostamp and all Mailmark machines.

For all other machine models the minimum recrediting amount is £50. You can then increase this in increments of £10, for example £60, £70, etc.

Please click here to chat to Nina, our Virtual Assistant who can help you obtain your PIN.

Please click here for information on how to complete a generic call.

In order to date advance your mail, please follow the steps below. Please note, post must be sent on the date printed.

If you are using an IS/IN range machine please select 'Menu' from the home screen. Choose the option for Imprint and then select 'Date'. You can now choose how many days ahead you want to go, then press the home button and frank your items.

If you are using an IJ25 please press 'Menu' and scroll to 'Date'. Press 'OK' and choose the date you wish to frank, press 'OK' again then frank.

If you are using a different IJ machine please select 'Imprint' in the menu and the choose the date you want, you may need to select the option for 'List' and then the date.

If your machine is displaying a 'pass through not printing' message this can usually be resolved by rebooting the machine. To do this please switch the machine off at the plug socket for at least 30 seconds and then switch the machine back on.

This message means that the item is too heavy for your weighing platform. Please weigh the item separately to find the weight of the item in grams and enter the weight manually on the machine by selecting 'Menu', then 'Batch settings' and then weighing type. You will see the option for manual weight entry, you can then enter the weight of the item into the machine in grams. Please press 'Ok' to confirm and the home button and you can frank.

A 'Meter reset forbidden' message usually means that your machine has had a connection error when recrediting. To clear this please try again to recredit your machine.

Memory limit reached appears when it is time to upload the data from your machine onto our server, freeing up some memory. To do this please make sure that your franking machine is connected to the telephone line. Press 'Menu', scroll to 'Online services' and then choose 'Upload stats'. Once this connection has completed your machine should be ready to use.

Your IJ range franking machine will need to make a connection to our server every 90 days, when this is due your machine will display a message stating 'Warning, inspection required'. To clear this, please make sure your machine is connected to the phone line. Press the money bag button and enter the amount to add as zero, once the connection has completed your machine will be ready to use.

If your machine is displaying a 'server call' message and seems to be frozen on this screen, please unplug the machine from the power supply and leave for one minute before plugging back in.

The date on your Mailmark machine will change to the next day at 5pm every evening. This is a requirement from Royal Mail. You will still be able to post your franked mail as usual because the exact date and time is included within the 2D bar code on the frank.